Last Updated: January 19, 2026

Who We Are

Our website address is: https://lifemate.com

LifeMate is an e-commerce platform specializing in high-quality furniture solutions, including office furniture, outdoor furniture, and bathroom fixtures. We are committed to protecting your privacy and ensuring the security of your personal information.

What Personal Data We Collect and Why We Collect It

Account Registration

When you create an account on our website, we collect the following information:

  • Full name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Password (encrypted)

This information is necessary to process your orders, provide customer support, and communicate with you about your purchases.

Orders and Transactions

When you make a purchase, we collect:

  • Payment information (processed securely through third-party payment processors)
  • Order history
  • Shipping preferences
  • Product preferences

We do not store complete credit card numbers on our servers. All payment processing is handled by secure, PCI-compliant third-party payment providers.

Comments and Reviews

When visitors leave comments or product reviews on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Forms

When you submit a contact form or customer service inquiry, we collect your name, email address, and any additional information you provide in your message. This data is used solely to respond to your inquiry and improve our customer service.

Newsletter Subscription

If you subscribe to our newsletter, we collect your email address and, optionally, your name and product preferences. You can unsubscribe at any time using the link provided in each email.

Media

If you upload images to the website (such as for product reviews or customer service inquiries), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Essential Cookies

We use essential cookies to enable basic website functionality, including:

  • Shopping cart functionality
  • User authentication
  • Security features

Comment Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Login Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our products, services, and user experience. These cookies collect anonymous information about:

  • Pages visited
  • Time spent on the site
  • Products viewed
  • Geographic location (country/region level)

Marketing Cookies

With your consent, we may use marketing cookies to deliver personalized advertisements and track their effectiveness. You can manage your cookie preferences through our cookie consent banner.

Embedded Content from Other Websites

Articles and product pages on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We may share your personal data with the following third parties:

Service Providers

  • Shipping carriers (e.g., FedEx, UPS, DHL) to deliver your orders
  • Payment processors to securely process your transactions
  • Email service providers to send order confirmations and marketing communications
  • Customer service platforms to provide support

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Password Reset

If you request a password reset, your IP address will be included in the reset email for security purposes.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

How Long We Retain Your Data

Comments and Reviews

If you leave a comment or review, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Account Data

For users that register on our website, we store the personal information they provide in their user profile for as long as the account remains active. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Order Data

We retain order information for a minimum of seven years to comply with tax and legal requirements.

Marketing Data

If you unsubscribe from our newsletter, we will remove your email from our marketing lists within 30 days but may retain a record of your email address to ensure we do not contact you again.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you have the following rights:

  • Access: You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
  • Rectification: You can request that we correct any inaccurate personal data.
  • Erasure: You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  • Restriction: You can request that we restrict the processing of your personal data.
  • Portability: You can request a copy of your data in a machine-readable format.
  • Objection: You can object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at privacy@lifemate.com.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Your data may be processed and stored on servers located in the United States or other countries where our service providers operate. We ensure that all international data transfers comply with applicable data protection laws.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security audits and updates
  • Employee training on data protection
  • Access controls and authentication protocols

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

LifeMate Customer Service

Website: https://lifemate.com/contact

Email: lifematesales@gmail.com