Last Updated: January 19, 2026

Welcome to LifeMate. Please read these Terms of Service (“Terms,” “Terms of Service”) carefully before using the https://lifemate.com website (the “Site”) operated by LifeMate (“us,” “we,” or “our”).

Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Site.

By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Site.

1. Overview

LifeMate is an e-commerce platform that sells office furniture, outdoor furniture, and bathroom fixtures and accessories. These Terms govern your use of our website, including browsing, purchasing products, creating an account, and any other interactions with our Site.

2. Eligibility

By using this Site, you represent and warrant that:

  • You are at least 18 years of age or the age of majority in your jurisdiction, whichever is higher.
  • You have the legal capacity to enter into a binding contract.
  • You are not barred from using the Site under any applicable laws.
  • If you are using the Site on behalf of a business or organization, you have the authority to bind that entity to these Terms.

If you do not meet these requirements, you must not access or use the Site.

3. Account Registration

3.1 Creating an Account

To access certain features of the Site, such as placing orders or tracking shipments, you may need to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information.
  • Maintain and promptly update your account information.
  • Keep your password secure and confidential.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately of any unauthorized use of your account.

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time, without prior notice, for conduct that we believe:

  • Violates these Terms.
  • Is harmful to other users, us, or third parties.
  • Constitutes fraud or abuse of the Site.

You may terminate your account at any time by contacting our customer service team.

4. Products and Services

4.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

Colors, dimensions, and appearances of products may vary slightly from what is displayed on your screen due to monitor settings, photography, and manufacturing variations.

4.2 Product Availability

All products are subject to availability. We reserve the right to:

  • Limit the quantity of products available for purchase.
  • Discontinue any product at any time without notice.
  • Refuse any order for any reason.

4.3 Pricing

All prices are displayed in the currency specified on the Site and are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occur.

  • If a product is listed at an incorrect price due to a typographical error or system error, we reserve the right to cancel any orders placed at that price.
  • Prices do not include shipping, handling, taxes, or duties unless otherwise stated.
  • Promotional prices and discounts are valid only for the specified period and are subject to availability.

5. Orders and Payments

5.1 Placing Orders

By placing an order through the Site, you are making an offer to purchase the products in your order. All orders are subject to acceptance by us.

  • We may refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.
  • Order confirmation does not constitute acceptance of your order. Acceptance occurs when we ship your order.

5.2 Payment Methods

We accept the following payment methods:

  • Major credit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment methods as displayed at checkout

5.3 Payment Processing

  • All payments are processed through secure third-party payment processors.
  • You agree to pay all charges incurred by you or any users of your account at the prices in effect when such charges are incurred.
  • You are responsible for any applicable taxes and shipping fees.

5.4 Order Cancellation

  • You may cancel an order before it has been shipped by contacting our customer service team.
  • Once an order has shipped, it cannot be canceled and must follow our return policy.
  • We reserve the right to cancel orders due to product unavailability, pricing errors, or suspected fraud.

6. Shipping and Delivery

6.1 Shipping Policies

  • We ship to addresses within our service areas as specified on the Site.
  • Shipping times and costs vary based on destination, shipping method, and product size.
  • Estimated delivery times are provided for reference only and are not guaranteed.

6.2 Risk of Loss

  • All products purchased from the Site are shipped pursuant to a shipment contract.
  • Risk of loss and title for products pass to you upon delivery to the carrier.

6.3 Delivery Issues

  • Please inspect your order upon delivery and report any damage or discrepancies within 48 hours.
  • We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.
  • If your order is lost or damaged during shipping, please contact our customer service team for assistance.

6.4 Large Item Delivery

Due to the nature of furniture products:

  • Some items may require freight shipping or white-glove delivery service.
  • Additional fees may apply for delivery to certain locations or for special delivery services.
  • Assembly services may be available for an additional fee.

7. Returns and Refunds

7.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of delivery, subject to the following conditions:

  • Items must be unused, unassembled, and in their original packaging.
  • Items must be in resalable condition.
  • Proof of purchase is required.
  • Custom-made or personalized items cannot be returned unless defective.

7.2 Return Process

To initiate a return:

  1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
  2. Pack the item securely in its original packaging.
  3. Ship the item to the address provided, including the RMA number.

7.3 Return Shipping

  • For returns due to our error or defective products, we will provide a prepaid shipping label.
  • For returns due to customer preference, the customer is responsible for return shipping costs.
  • For large or oversized items, return shipping costs may be significant. Please contact us for a quote.

7.4 Refunds

  • Refunds will be processed within 10 business days of receiving the returned item.
  • Refunds will be issued to the original payment method.
  • Original shipping charges are non-refundable unless the return is due to our error.
  • A restocking fee of up to 15% may apply to certain returns.

7.5 Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery with photos of the damage.
  • Do not discard the packaging or product until instructed.
  • We will arrange for a replacement or refund at no additional cost.

8. Warranties and Disclaimers

8.1 Product Warranties

  • Many products sold on our Site come with manufacturer warranties.
  • Warranty terms and conditions vary by product and manufacturer.
  • Please refer to the product documentation or contact us for warranty information.

8.2 Disclaimer of Warranties

THE SITE AND ALL PRODUCTS AND SERVICES OFFERED THROUGH THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • WARRANTIES OF TITLE AND NON-INFRINGEMENT.
  • WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.
  • OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
  • THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

10. Intellectual Property

10.1 Our Content

All content on the Site, including but not limited to text, graphics, logos, images, product descriptions, software, and compilation of content, is the property of LifeMate or its content suppliers and is protected by intellectual property laws.

10.2 Trademarks

“LifeMate” and our logo are trademarks of LifeMate. Other trademarks, service marks, and logos used on the Site are the property of their respective owners.

10.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. This license does not include:

  • Modifying or copying Site materials.
  • Using materials for commercial purposes.
  • Attempting to reverse engineer any software on the Site.
  • Removing any copyright or proprietary notations.
  • Transferring materials to another person or “mirroring” materials on another server.

11. User Content

11.1 Reviews and Comments

By submitting reviews, comments, or other content to the Site, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.

11.2 Content Guidelines

You agree that any content you submit will not:

  • Be false, misleading, defamatory, or deceptive.
  • Infringe any third-party intellectual property rights.
  • Contain viruses, malware, or other harmful code.
  • Violate any applicable laws or regulations.
  • Be obscene, offensive, or inappropriate.

We reserve the right to remove any content that violates these guidelines or for any other reason at our sole discretion.

12. Prohibited Uses

You agree not to use the Site:

  • In any way that violates any applicable federal, state, local, or international law or regulation.
  • To transmit or procure the sending of any advertising or promotional material without our prior written consent.
  • To impersonate or attempt to impersonate LifeMate, a LifeMate employee, another user, or any other person or entity.
  • To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site.
  • To introduce any viruses, Trojan horses, worms, or other malicious or technologically harmful material.
  • To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
  • To use any robot, spider, or other automatic device, process, or means to access the Site for any purpose.
  • To use the Site to collect or harvest any personally identifiable information.

13. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by LifeMate.

  • We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
  • You access third-party websites at your own risk.
  • We encourage you to read the terms and conditions and privacy policy of any third-party website you visit.

14. Indemnification

You agree to defend, indemnify, and hold harmless LifeMate, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

  • Your violation of these Terms.
  • Your use of the Site.
  • Your User Content.
  • Your violation of any rights of a third party.

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [State], United States, without regard to its conflict of law provisions.

15.2 Informal Resolution

Before filing a claim against LifeMate, you agree to try to resolve the dispute informally by contacting us at legal@lifemate.com. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 30 days of submission, you or LifeMate may bring a formal proceeding.

15.3 Arbitration

Any dispute arising from or relating to these Terms or the Site shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in [City, State], and judgment on the arbitration award may be entered in any court having jurisdiction.

15.4 Class Action Waiver

YOU AND LIFEMATE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable.

18. Waiver

The failure of LifeMate to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by LifeMate.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Site, constitute the entire agreement between you and LifeMate concerning your use of the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

20. Contact Information

If you have any questions about these Terms, please contact us:

LifeMate Customer Service

21. Acknowledgment

BY USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SITE.