Free shipping is available on orders over $500. Standard delivery takes 5-10 business days for most locations. Expedited shipping options are available at checkout. Large items like conference tables may require freight shipping with scheduled delivery appointments.

Yes, white-glove delivery is available for an additional fee. This service includes delivery to your chosen room, unpacking, assembly, and removal of all packaging materials. Our professional team will ensure your furniture is set up perfectly.

Yes, once your order ships, you’ll receive a tracking number via email. You can use this to monitor your shipment’s progress. For large freight shipments, our logistics team will contact you to schedule a convenient delivery time.

For standard shipments, carriers will typically leave packages in a safe location or with a neighbor if you’re not home. For white-glove or freight deliveries, we require someone to be present. You can reschedule delivery appointments if needed.

All Bossmate Office furniture comes with a 5-year warranty covering manufacturing defects, structural integrity, and mechanical components. This includes frame construction, hardware, mechanisms, and finishes. Normal wear and tear, misuse, or accidental damage are not covered.

We offer a 30-day return policy on most items. Products must be in original condition with all packaging. Custom or made-to-order items are not eligible for return unless defective. Return shipping costs are the customer’s responsibility unless the item is defective or was shipped incorrectly.

To file a warranty claim, contact our customer service team with your order number and photos of the issue. Our team will review your claim and arrange for repair, replacement parts, or product replacement as appropriate. Most warranty claims are processed within 5-7 business days.

Yes, we offer extended warranty plans up to 10 years for an additional cost. Extended warranties provide added peace of mind and can be purchased at the time of sale or within the first year of ownership.

Yes, we offer professional installation services in most areas. Our certified installers will assemble and position your furniture according to your specifications. Installation pricing varies based on the complexity of the furniture and your location.

Most of our smaller items come with clear assembly instructions and can be assembled by one or two people with basic tools. Larger items like conference tables or complex storage systems may benefit from professional installation. We provide detailed assembly videos online for most products.

If damage occurs during professional installation by our team, we’ll repair or replace the affected item at no cost to you. For self-assembly, inspect all items immediately upon delivery and report any damage within 48 hours for coverage under our shipping protection policy.

Yes, furniture removal services are available for an additional fee. We can disassemble and remove your old office furniture when delivering and installing your new Bossmate pieces. Ask about this service when scheduling your delivery.