Privacy Policy for Lifemate

Effective Date: May 9, 2025

At Lifemate, accessible from lifemate.com and elifemate.com (collectively, “the Sites”), your privacy is a priority. This Privacy Policy document outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data.

By using our websites, services, or apps, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect two types of information from you:

a. Personal Data

Personal data refers to information that identifies or can be used to identify you as an individual. This includes:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (credit card details, etc.)

  • Account details (username, password, etc.)

We collect personal data when you:

  • Create an account

  • Make a purchase

  • Contact our customer service

  • Subscribe to newsletters or marketing communications

  • Participate in surveys or promotions

b. Non-Personal Data

Non-personal data refers to information that does not directly identify you as an individual. This may include:

  • Browser type and version

  • Device information (model, operating system)

  • IP address

  • Pages visited and time spent on the Sites

  • Referring website URLs

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process transactions: To complete purchases, process payments, and fulfill orders.

  • To improve our services: To enhance your shopping experience, improve the functionality of the Sites, and personalize content.

  • To communicate with you: To send order updates, promotional offers, newsletters, or respond to your inquiries.

  • To protect the Sites: To prevent fraud, maintain security, and protect against unauthorized access to your account.

  • Legal compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. How We Share Your Information

We do not sell, rent, or share your personal data with third parties except in the following situations:

  • Service Providers: We may share your information with trusted service providers who assist us in operating the Sites and providing services (e.g., payment processors, shipping companies). These providers are obligated to keep your information secure and use it only for the services they provide to us.

  • Legal Compliance: We may disclose your personal data to comply with legal obligations, court orders, or government requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, track your activity, and deliver personalized content.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features and functionality of the Sites.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. If you choose to delete your account, we will remove your personal information from our active databases, but some data may be retained for legal or accounting purposes.

6. Security

We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.

  • Correction: You can update or correct your personal data.

  • Deletion: You can request the deletion of your account and personal data. You can also delete your account yourself via the website.

  • Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in emails or contacting us directly.

  • Data Portability: You may request a copy of your personal data in a machine-readable format.

To exercise any of these rights, please contact us at privacy@lifemate.com.

8. Third-Party Links

The Sites may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

The Sites are not intended for children under the age of 13, and we do not knowingly collect personal data from children. If you believe that we have inadvertently collected personal data from a child under 13, please contact us immediately at privacy@lifemate.com, and we will take appropriate action to delete such data.

10. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at: Email: privacy@lifemate.com or via our contact us page. 

By using lifemate.com and elifemate.com, you acknowledge that you have read and understood this Privacy Policy.