Last Updated: January 20, 2026

Welcome to LifeMate. This Shipping Policy outlines our delivery and installation services for customers in Nigeria. Please read this policy carefully before placing your order.

1. Service Areas

LifeMate provides delivery and installation services across Nigeria. Our primary service areas include:

• Lagos
• Abuja
• Kano
• Ibadan
• Port Harcourt
• Ogun

For deliveries to other locations within Nigeria, please contact our customer service team for availability and pricing.

2. Free Delivery and Installation

2.1 Lagos Area

Free delivery and installation are available within Lagos when the customer’s total purchase amount reaches ₦400,000.

• Applies to all urban and suburban areas within Lagos State
• Includes standard delivery and professional installation
• No additional charges for assembly services

2.2 Other Major Cities

When a customer’s total purchase amount reaches ₦2,000,000, free delivery and installation are available for urban areas in the following cities:

• Abuja
• Kano
• Ibadan
• Port Harcourt
• Ogun

This service covers delivery to urban/metropolitan areas within these cities. For deliveries to suburban or rural areas, additional charges may apply.

2.3 Orders Below ₦400,000

If the customer’s total payment for selected products is less than ₦400,000, a delivery and installation fee will be charged.

The exact fee depends on:

• Delivery location
• Size and weight of items
• Number of items requiring installation
• Accessibility of delivery address

Please contact our customer service team for a delivery and installation quote before placing your order.

3. Delivery Process

3.1 Order Processing

• Orders are processed within 1-3 business days after payment confirmation.
• You will receive an order confirmation email with your order details.
• Once your order is ready for dispatch, you will receive a notification with estimated delivery time.

3.2 Delivery Timeline

Estimated delivery times vary based on your location:

Note: Delivery times are estimates and may vary due to factors beyond our control, including traffic conditions, weather, and public holidays.

3.3 Delivery Scheduling

• Our delivery team will contact you to schedule a convenient delivery date and time.
• Please ensure someone is available to receive the delivery at the specified address.
• If you need to reschedule, please notify us at least 24 hours in advance.

4. Installation Services

4.1 What’s Included

Our professional installation service includes:

• Unpacking and inspection of all items
• Assembly of furniture (where applicable)
• Placement of furniture in your desired location
• Removal of packaging materials
• Basic demonstration of product features (for applicable items)

4.2 Customer Responsibilities

To ensure smooth installation:

• Clear the area where furniture will be installed
• Ensure adequate access for delivery personnel and furniture
• Inform us of any access restrictions (stairs, narrow doorways, elevator limitations)
• Be present during delivery and installation to confirm placement

4.3 Installation Limitations

Please note:

• Installation does not include electrical or plumbing work
• Wall mounting services may incur additional charges
• Custom modifications are not included in standard installation
• Installation in hard-to-access areas may require additional fees

5. Inspection and Acceptance

5.1 Upon Delivery

• Please inspect all items carefully before signing the delivery receipt.
• Check for any visible damage, defects, or missing parts.
• Report any issues immediately to the delivery personnel.

5.2 Reporting Damage

If you discover damage after delivery:

• Contact us within 48 hours of delivery
• Provide photos of the damage
• Do not discard packaging materials until the issue is resolved
• We will arrange for replacement or repair at no additional cost

6. Failed Delivery Attempts

6.1 Unavailability

If delivery cannot be completed due to customer unavailability:

• We will attempt to contact you to reschedule
• A second delivery attempt will be made at no additional charge
• Additional delivery attempts may incur extra fees

6.2 Incorrect Address

If delivery fails due to an incorrect address provided by the customer:

• Re-delivery charges will apply
• Please ensure your delivery address is accurate and complete when placing your order

7. Large and Bulky Items

7.1 Special Handling

For large furniture items (such as conference tables, large desks, sectional sofas):

• Special handling may be required
• Please inform us of any access limitations at your delivery location
• Additional fees may apply for deliveries requiring special equipment or extra personnel

7.2 Building Access

For office buildings and high-rise apartments:

• Coordinate with building management for loading dock access if available
• Ensure elevator availability for large items
• Inform us if deliveries must be made during specific hours

8. Order Tracking

Once your order has shipped:

• You will receive tracking information via email and/or SMS
• Contact our customer service team for delivery status updates
• We will notify you when your delivery is out for delivery

9. Cancellations and Changes

9.1 Order Cancellation

• Orders may be canceled before shipment for a full refund
• Once an order has shipped, cancellation is not possible
• Refused deliveries will be treated as returns (see our Return Policy)

9.2 Address Changes

• Address changes must be requested before order dispatch
• Contact customer service immediately if you need to change your delivery address
• Address changes after dispatch may delay delivery and incur additional fees

10. Contact Us

For delivery and installation inquiries, quotes, or to schedule a delivery, please contact us:

LifeMate Customer Service

• Email: esales@lifemate.com
• WhatsApp: +234 902 666 6624
• Phone: +234 812 000 6000
• Website: https://lifemate.com/contact

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (WAT) Saturday: 10:00 AM – 4:00 PM (WAT) Sunday: Closed

11. Summary of Free Delivery & Installation Thresholds